Shipping Policy

  1. Processing Time

    • Orders are processed within 1–2 business days (excluding weekends and holidays).
    • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
  2. Shipping Rates & Delivery Times

    • We offer Standard Shipping, which typically takes 5–7 business days for delivery.
    • Delivery times are estimates and may vary depending on:

      • Your location.
      • External factors beyond our control (e.g., customs delays, weather, etc.).
  3. Shipping Locations

    • We ship our products globally from India.
    • If you are located in a remote area or have special shipping requests, please contact us in advance at help.theclothingera@gmail.com to ensure smooth delivery.
  4. Order Tracking

    • Once your order is shipped, you will receive a tracking number via email.
    • You can use this number to:

      • Track your order on our website.
      • Track your order directly with the courier service.
  5. Shipping Delays

    • While we strive to deliver your order on time, there may be delays due to:

      • Customs clearance.
      • Natural disasters.
      • Other unforeseen circumstances.
    • If there are significant delays, we will notify you via email or phone.
  6. Lost or Damaged Packages

    • If your package is lost or arrives damaged, please contact our customer service team immediately at help.theclothingera@gmail.com
    • We will work with the courier to resolve the issue as quickly as possible.
  7. Contact Us
    If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out:

    • Email: help.theclothingera@gmail.com
    • Address: Mumbai, Maharashtra, 400001 (India).
    • Customer Support Hours: 11:00 AM–6:00 PM (Mon–Sat); closed Sundays.